Managed I.T.

More than just another I.T. provider

LogicPerks

When you partner with LogicLab, you will receive additional benefits we call LogicPerks. LogicPerks are our way of going above and beyond the standard I.T. providers. LogicPerks is the extra support that is not provided from typical tech support companies. 

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Why Managed I.T.?

Improve uptime and reduce risk. Focus on your business and not your IT.

Our managed I.T. solutions are result driven and proactive. Stop fighting fires and putting off I.T. issues out of the fear of high hourly costs and sub-par solutions. We treat our customers like business partners, therefore, your success is our success. Managed services are about strategic long-term planning as well as proactive maintenance and support. Through our managed services, we utilize our extensive knowledge and enterprise-grade technology to increase up-time, performance, and productivity while lowering risk and long-term costs.

  • Unlimited Support

    Unlimited onsite and remote help-desk support for our managed service partners.

  • Regular Maintenance

    We perform proactive regular maintenance to prevent problems before they arise. Always scheduled during off business hours to prevent downtime.

  • Technology Roadmap

    We consult, collaborate, and communicate regularly with our partners to make sure your technology is aligned with your future business plans.

Benefits of Managed I.T.

Thorough Documentation
Regular Security Audits
Monthly Reports
Asset Inventory
24/7 Monitoring
Predictable Billing
Employee Education
Vendor Management
Internet Filtering
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Predictable Costs

All of the benefits of our managed services and unlimited support for a flat monthly fee. Say goodbye to unpredictable billing and reactive I.T.  We quote what your monthly cost will be based on your infrastructure and amount of users. It’s as simple as that.

Risk Managment

We proactively monitor against internal and external threats to your business. We limit cyber security risks through the use of security policies, firewall management, endpoint anti-virus monitoring, network filtering, and employee education. We also work with you to control outside and employee access to sensitive data, therefore, you will avoid legal issues and protect yourself with the right technology precautions.

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IT_That_Works

I.T. That Works

Our partners want their technology to "Just work!".

When we manage your technology it just works. By managing the whole technology picture we are able to get ahead and stay ahead of annoying issues and security threats that risk major downtime.

Documentation

 We thoroughly document you’re I.T. infrastructure from network diagrams and information to procedures and SOPs. We even provide helpful how-tos in our knowledgebase for your employees to access. We also inventory your IT assets including hardware and software. This allows us to stay ahead of warranties and to know what needs upgrading and when. Do you have a current list of your IT assets and software license information?  Having the right documentation in place can save hours of searching for the right information. Ask yourself if you current IT provides documentation is complete.

Documentation

Industries We Serve

We offer our services to any businesses with computers! Below are some of the industries that we have had experiences with. If you're looking for a new I.T. provider contact us and we'll be happy to meet. We also offer a free network audit to potential partners. We look forward to hearing from you.

Healthcare

Healthcare

Manufacturing

Manufacturing

Financial Services

Financial Services

Legal

Legal

Professional Services

Education

Non-Profit

General Business

What We Do

Outsourced IT

Help Desk and Managed Services.

Outsourced IT

Like having an in house IT department.

Cloud IT

Hosted Apps, Email, and Websites. Just a few of the cloud services we offer.

Cloud IT

Take to the cloud with confidence.

IT Infrastructure

Wifi, Voice, and IT Projects.

IT Infrastructure

Tackle IT Projects with LogicLab.

F.A.Q.

Do I need managed services for your support?

No! We offer our great services to anyone. While we believe that managed services provided better results for our customers we understand that not everyone is ready or needs them. We offer standard rates for Onsite & Remote support as well as consulting or one-time projects.

Do you offer discounted rates?

Yes! We have discounts for pre-purchased block hours.

What are signs it's time to move on from my current provider?

  • It may not be obvious at first but here are some signs it may be time to reconsider your current IT provider relationship.

      1. Reactive: I feel like I only hear from them when there’s a problem. I’m always the one having to ask for new recommendations and options.
      2. Bare minimum: I’m stuck in a long-term contract and the service is awful. They seem to be doing the bare minimum to maximize profit.
      3. Repetitive: They keep fixing the same problem over and over again without ever getting to the root of the issue.
      4. They dont get it:  Their technician doesn’t seem to have relevant experience for my unique business goals. I feel like we’re going in circles or the solution doesn’t fit my needs.
      5. Unexpected Fees: I’m getting nickel and dimed every time I need support. In order to get what I thought I had contracted, I end up paying double.
      6. I’m Not Even Sure What They’re Doing: There is no transparency into the work that is being done. They don’t even give me a monthly report!

What are the benefits of LogicLab Managed Services?

    1. Proactive and consistent coverage with guaranteed SLAs
    2. A dedicated and qualified team of experts to monitor, track and repair any IT challenge – on a 24x7x365 basis
    3. Proactive IT strategy and roadmap development to support your business goals
    4. Proven tools and implementation of industry best practices to ensure high performance availability and reliability
    5. A stable, secure and adaptable infrastructure with a reduced frequency of preventable IT failures
    6. Cost-effective, flexible support options right-sized to fit your IT needs
    7. Predictable, fixed fee pricing and no long-term contracts

Complementary team of experts for a fraction of the cost of internal IT

How to get started with managed services?

Clients often first consider managed services after some type of painful event occurs – unexpected outage, IT staff turnover, etc. The process starts with a discussion around business requirements and pain points and the gaps that need to be filled. LogicLab then develops a customized solution that meets the immediate need and provides a comprehensive plan for transitioning support to our team. The goal is to minimize risk and ensure service continuity to the users and business operations.

How can managed services help with my business demands?

Not only will we intimately know your environment, we’ll invest to understand your business goals. We’ll then develop a strategic roadmap that identifies the solutions, including estimated budget and dependencies that will ensure that those goals are met and position the company for future growth.

Is there a long-term contract?

We focused on delivering the highest value of service and support to our clients. Our contracts include 30-day cancellation which has resulted in a win-win for our clients. We’re able to more easily adapt to the changing needs of services over time and our team is incentivized every month to provide the best service and support possible.